Terms and Condition
Welcome to ZENGEEZ!
These Terms and Conditions govern your use of our website and services. By accessing or purchasing from https://zengeez.com, you agree to be bound by these terms. Please read them carefully.
1. General Information
Zengeez is committed to providing quality products and services. All transactions and communications are subject to the terms outlined below. We reserve the right to update or modify these terms at any time without prior notice. Continued use of our services indicates your acceptance of any changes.
2. Order Processing & Shipping
Processing Time: Orders are typically processed within 1–2 business days after confirmation.
Shipping Time: Delivery is expected within 0–7 working days from the date of dispatch, depending on your location.
Shipping Charges: Shipping fees (if applicable) will be calculated at checkout and displayed before final payment.
Delays: While we aim to deliver within the stated timeframes, unforeseen circumstances (e.g., natural disasters, courier issues) may cause delays. We appreciate your patience.
3. Cancellation Policy
You may cancel your order within 2 days (48 hours) of placing it, provided it has not yet been shipped.
Once an order has been dispatched, it cannot be cancelled.
To cancel an eligible order, please contact our support team at zengeezfootwear@gmail.com.
4. Refund and Return Policy
Eligibility: Refund requests must be made within 2 days of receiving your order.
Condition: Returned items must be unused, in original packaging, and in a resellable condition.
Process:
Contact our customer support team at zengeezfootwear@gmail.com with your order number and reason for return.
If approved, instructions for return shipping will be provided.
Refund Timeline: Once we receive and inspect the returned item, we will process your refund within 9–15 working days.
Shipping Costs: Return shipping fees (unless due to a faulty or incorrect item) are the responsibility of the customer.
5. Exchanges
We do not offer direct exchanges. If you wish to change an item, please initiate a return (as per above) and place a new order.